At A2ZBIS Solution Pvt. Ltd., we aim to provide high-quality consultancy services to ensure BIS compliance for your business. We understand that situations may arise where you may request a refund. Please read our refund policy carefully to understand the circumstances under which refunds may be provided.
1. Eligibility for Refunds
Refunds will be considered under the following conditions:
- Service not provided: If we are unable to deliver the agreed services due to circumstances beyond our control or any failure on our part.
- Duplicate Payment: If a duplicate payment is made by the client, a refund will be processed for the extra payment.
- Non-commencement of Services: If the service has not been started and the client cancels before the commencement, a full refund will be issued, minus any processing or administrative fees.
2. Non-Refundable Services
The following are non-refundable:
- Services rendered: Once the service has been started or delivered, refunds will not be provided. This includes consultations, document submissions, and any BIS-related services that have been initiated.
- Customized Packages: For packages that have been tailored to the client’s specific needs, refunds will not be provided once work has begun.
- Government or Lab Fees: Any fees paid to government bodies, testing labs, or other third-party entities as part of the process will not be refunded, as these are outside of our control.
3. Refund Process
To request a refund, please contact us via email at contact@a2zbissolutions.com or by phone at +91-9038159965 with the following details:
- Your invoice number or order reference
- Reason for the refund request
- Relevant documentation (if applicable)
Once your request is received, we will assess it and respond within 7-10 business days.
4. Refund Method
Refunds will be processed using the same payment method that was used for the original transaction. Depending on the bank or payment service provider, the refund may take 7-10 business days to be reflected in your account.
5. Changes to the Refund Policy
A2ZBIS Solution Pvt. Ltd. reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and clients will be informed of the changes as appropriate. For any questions or concerns regarding our Refund Policy, please feel free to reach out to us.